Notice the capital ‘A’ in Apple. That means the company, not an apple you eat. 🙂 Apple produced this “super awesome, way cool laptop” called the Macbook Pro. Being the early adopter that I am, I bought one April 17, 2006. It’s now August 23, 2006 and it’s seen a “genius” at the “Genius” bar (noticed the ” ” around the word *genius*) and been shipped to and back from Apple itself. I have been on the phone with their “Product specialists” twice and Ron several times before that.
I tell ya, Apple may say they are ranked #1 in customer service, but if I get ahold of a survey I’m bringin’ ’em down!
A $2300 (yes, that’s how much I paid for a single machine) laptop (oh sorry, pooooooooortable) should not get so (@*&#^%$ hot that I burn my fingers or that I can’t touch the keyboard for more than a split second. That’s called “a lawsuit waiting to happen”. But, so says Apple … “I’m sorry, it’s not reproduceable”. Reproduceable my (*@&$^^@! I can make it happen on a daily basis.
Today, their argument was that it’s “customer sensitivity.” Uh…. squooooooooooze me? You’re saying that my fingers are more sensitive than other’s? Are you nuts?
What are my options? Sell the darn thing. Then I’m out a machine and lots of software and lots of time. Keep complaining. But then I get my blood pressure up and I want to explode. Post in my blog and hope Google picks it up. 🙂 Oh yeah, that works. Look for a lawyer and let them sue Apple… $$$$$ 🙁 🙁 🙁 🙁 🙁 . All I want is to not feel my computer heating up as I use it. All I want is to not worry that my machine is going to MELT over time. All I want is a proper functioning machine! Is that too much to ask?!?!?!?!?!?!?
Apparently so!